Refund policy
Refund Policy:
Delivery Policy
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
⚠️ If multiple battery sizes are listed in our battery locator, your vehicle may have come with different battery options from the factory. Please contact us with the dimensions of your current battery before purchasing so we can verify the correct fitment ⚠️
2. Delivery Location
Items offered on our website are only available for delivery to addresses in Canada. We also accept orders from international customers who are shipping to addresses in Canada only. Any shipments outside of Canada are not available at this time.
3. Delivery Time
An estimated delivery time can be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 1 business day of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on weekends
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
5. Damaged Items in Transport
If there is visible damage to the packaging at the time of delivery, please inspect the shipment before signing for it. You may either accept the package as damaged or refuse the shipment and have it returned to the sender.
To accept the package as damaged, tell the delivery driver about the damage and ask that it be recorded on the delivery receipt or in the carrier’s electronic system before you sign. If possible, write “Received Damaged” beside your signature. Take clear photos of all sides of the package, any dents, tears, punctures or crushed areas, the shipping label, all packing materials and the damaged product. Keep the original packaging and all packing materials.
To refuse the shipment, tell the delivery driver that you are refusing it because of visible damage and ask that it be marked “Damaged – Return to Sender.” Do not open or use the product if you are refusing delivery.
After accepting a damaged package or refusing the shipment, contact us immediately at 807-623-9011 with your order number and tracking information. If the package was left without an opportunity to inspect or refuse it, take photos before moving or opening it and contact us as soon as possible.
6. Safe Dropped Packages
Once an order has been confirmed as delivered by the shipping carrier, including packages that are safe dropped at the delivery address provided by the customer, Thunder Battery is not responsible for loss or theft occurring after delivery.
A safe drop may include a package being left at a front door, porch, entrance, garage, designated delivery area, or another location deemed suitable by the carrier.
Customers are responsible for ensuring that the shipping address provided at checkout is correct and that arrangements are made to receive or secure their shipment after delivery.
If tracking information shows that a package was delivered but you are unable to locate it, we recommend:
- Checking around the property and any common carrier safe-drop locations.
- Checking with other household members, neighbours, building management, or reception areas.
- Contacting the shipping carrier to request additional delivery information or GPS confirmation where available.
- Reporting suspected package theft to your local police service when appropriate.
If the carrier confirms that the package was delivered to an incorrect address or location due to a carrier error, please contact us and we will assist with the carrier investigation where possible.
Customers concerned about unattended deliveries are encouraged to contact us before their order ships to request options such as a signature-required delivery, hold-for-pickup service, or other available delivery arrangements.
Thunder Battery is unable to provide refunds or replacement products solely because a package is reported missing or stolen after the carrier has confirmed successful delivery to the address provided with the order.
7. Questions
If you have any questions about the delivery and shipment or your order, please contact us at 807-623-9011
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Return Policy
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Returns:
All batteries are final sale.
All battery sales are backed with free replacement warranties which we store on file.
To be eligible for a return, your item must be malfunctioning and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@lakeheadink.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@lakeheadink.com and send your item to: 714 May St N. Thunder Bay Ontario CA P7C3R9
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 714 May St N. Thunder Bay Ontario CA P7C3R9
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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