Shipping Policy

Last Updated: May 2nd, 2026

Thank you for shopping with Thunder Battery. This Shipping Policy explains our order processing times, shipping charges, delivery requirements, tracking, and other important information related to the shipment of your order.

1. Definitions

For the purposes of this Shipping Policy:

• "Company," "We," "Us," or "Our" refers to Thunder Battery.
• "Goods" refers to products offered for sale through our Website.
• "Order" refers to a request by You to purchase Goods from Us.
• "Service" refers to our Website.
• "Website" refers to Thunder Battery, accessible at www.thunderbattery.ca.
• "You" or "Your" refers to the individual, company, or other legal entity accessing the Website or placing an Order.

2. Order Processing

Orders are generally processed within 1–2 business days.

Orders are not normally shipped or delivered on weekends or statutory holidays.

During periods of high order volume, severe weather, carrier disruptions, supplier delays, or other circumstances beyond our control, processing and delivery times may be extended.

If we become aware of a significant delay affecting your Order, we may contact you by email or telephone.

3. Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout whenever an applicable shipping method is available.

Delivery estimates are provided as a guideline only and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather, accessibility, freight requirements, and other circumstances outside of our control.

4. Freight, Liftgate & Delivery Access Requirements

Certain products, including large, heavy, palletized, or oversized items, may require LTL freight delivery rather than standard parcel shipping.

Some freight shipments may require a liftgate-equipped delivery vehicle, particularly when the delivery location does not have a loading dock, forklift, or other suitable equipment for unloading the shipment.

We may be unable to ship certain Orders to destinations where we do not have access to a carrier that can provide the required liftgate or other necessary delivery service.

Availability of liftgate service and other specialized freight services varies by location and carrier. This may particularly affect remote, rural, residential, or limited-access destinations.

If we determine after an Order has been placed that the required delivery service is unavailable to your destination, we will contact you to discuss available options. If no suitable delivery method can be arranged, we reserve the right to cancel and refund the affected Order.

Additional charges may apply for services including, but not limited to:

• Residential delivery
• Liftgate service
• Limited-access delivery
• Appointment delivery
• Remote-area delivery
• Redelivery
• Address corrections
• Inside delivery or other special handling

Where applicable, these charges are the responsibility of the customer.

5. Delivery Requirements

It is the customer's responsibility to provide a complete and accurate shipping address and to ensure that the delivery location can safely and reasonably accept the shipment.

For freight deliveries, the recipient may be required to be available to receive and inspect the shipment.

Additional charges resulting from an incorrect address, missed delivery, refused shipment, inaccessible delivery location, or other circumstances attributable to the recipient may be charged to the customer.

6. Shipment Confirmation & Tracking

Once your Order has shipped, you will normally receive a shipment confirmation email containing your tracking number or shipment information.

Tracking information may take up to 24 hours to become active after the shipment has been processed by the carrier.

For certain freight shipments, standard online tracking may not be available.

7. Customs, Duties & Taxes

Thunder Battery is not responsible for customs duties, import fees, tariffs, brokerage charges, taxes, or other charges imposed on a shipment during or after transportation.

Any such charges are the responsibility of the customer unless otherwise stated at the time of purchase.

8. Damaged or Lost Shipments

Please inspect your shipment as soon as possible after delivery.

If a shipment arrives visibly damaged, please note the damage with the carrier at the time of delivery whenever possible.

If your Order is damaged or appears to have been lost during transportation, please contact us as soon as possible so that we can assist with the appropriate next steps.

Please retain all original packaging, shipping cartons, labels, packing materials, pallets, and damaged Goods until the matter has been resolved. Photographs of the shipment, packaging, shipping label, and damaged Goods may be required to support a carrier claim.

Failure to retain the original packaging or provide requested documentation may limit our ability to investigate the shipment or pursue a claim with the carrier.

9. Carrier Delays

Once an Order has been transferred to the shipping carrier, transportation and delivery are subject to the carrier's network and operating conditions.

Thunder Battery is not responsible for delivery delays caused by events outside of our reasonable control, including weather, natural disasters, transportation disruptions, labour disputes, carrier delays, road closures, or other unforeseen events.

10. Contact Us

If you have any questions regarding this Shipping Policy, please contact Thunder Battery:

Website: www.thunderbattery.ca
Email: admin@lakeheadink.com